Returns & Refunds Policy

  1. Upon receiving your order, please check the contents against your delivery note. If there are errors or issues, then please report these immediately. Call: 07715 672599 or email: [email protected]. Please have your order number at hand when contacting us.
  2. If your package is damaged on receiving, speak to the delivery service before signing for it.
  3. If returning your order for reasons other than The Skin Bar’s error, we will not refund the cost of postage. 
  4. If returning orders, please send using a tracking service with a tracking number.
  5. If refunds are requested , they may take up to 14 days after we have received your order back. Reimbursement will be made using the same means of payments as you used for your initial transaction.
  6. When returning an order, please ensure that the items are unopened, the seals are intact & in their original packaging.
  7. You have 14 days to notify us if you wish to return an order. Do not return anything without contacting us first.
  8. Dermalogica purchase returns & refunds: If for any reason you are dissatisfied with a product which you have purchased from,  you can return it (but you must notify us before doing so), & we will refund the price (100% money back guaranteed) you paid for it upon us receiving the item(s) back. If you have a skin response to a Dermalogica product, please contact us as soon as you can. We will not reimburse you for the postage & the item(s) should be returned with a tracking service. You must notify us within 14 days of your purchase. 
  9. Our returns policy does not affect your statutory rights.